Statement of the Problem

Background:

Many businesses have lost customers due to the impatient nature of the human being. People usually do not like to wait in a line; instead, they usually go on to the next available venue. Upon consulting with few of these businesses as well as few of the disgruntled users, team Gong discovered the importance of the Patron Queuing System. In order to meet the customers’ demands, our client has requested us to create a system where users can access real-time information on the number of customers in queue as well as the approximate wait time.

A web-based queuing system will provide real-time information to the users hence smart customers would be spending less time in a line, providing the customers a greater level of satisfaction. This in-turn would help business provide better service and retain the patriotism of its customers.

The Design:

The Patron Queuing System would contain three main components:

The IR sensors will indicate to the controller whether a customer enters or exists. The controller will then transmit the information to the remote web server where the data will be processed and based on intelligent algorithms, data with best approximate wait time will be supplied to the customers. Customers can access the information on the Patron Queuing System Web Site via PDA or computers or cell-phones.

The Web Site will be user friendly providing live updates on the restaurants queue. The approximate time provided will be based on previously collected data in order to best estimate the number of incoming customers.

Project Deliverables: